How to eliminate false complaints from consumers online?

Consumer complaint forums such as mugshot, scam, yell and others are established to help the customer voice their complaints if they feel cheated or fraudulent by the company from which they have purchased services or products. These types of platforms help the next potential innocent buyers to stay on their toes while buying products or services from any business. But there are different companies or people who, whether out of competition or for other reasons, post false complaints or reviews about any online business. You can’t just ignore them as they can introduce potential risks to your product. Most customers prefer to read online reviews and opinions about any business. Therefore, if you are aiming for significant income, you should be aware of this negative publicity.

There are some types of content on Google that fall into the category that you can claim as inappropriate:

  1. Google says that the content must be unique and authentic. If you are successful in proving that the content is spam or fake, Google will remove it to help improve ranking.

  2. Google will not consider an article, complaint or review to be offensive or derogatory. This content understood that rants personal hatred in speech.

  3. If someone leaves a review about any business, it must be relevant and accurate, Google will agree to remove it.

How can you identify a false negative review?

If you find any negative content that shows hatred or dissatisfaction against your business, there are steps you can take to identify whether it is genuine or fake. You can check –

  1. The reviewer has no business records or transactions made with your company.

  2. The complaint is published without specifying details.

  3. The details of the transaction are not in your records.

  4. Find a connection between reviewer and competitor.

  5. The review has a recommendation for another company in its review.

  6. The reviewer has not reviewed any other matter in the past.

  7. There is no real picture in the profile.

It’s not a piece of cake to remove consumer complaints or fake Google or another review. If you find negative content and reviews about your business from your genuine dissatisfied customers, the best thing you can do is address their problem, try to solve the problem, improve customer service, and promote your positive content on different channels such as social media. When you can’t remove a negative review or complaint, you can take other strategies. You can work to improve your social media presence, participate in discussion forums, actively participate in review sites, and share positive content regularly. A single negative review is enough to destroy the other 10 good reviews, so always try to get good feedback from your customers so that you can help push the negative down the search engine results page.

Leave a Reply

Leave a Reply

Your email address will not be published. Required fields are marked *